Rachael Bosch 
Article originally published in Forbes, December 2019 As a communications coach, I’m a staunch supporter of companies having a robust professional development curriculum. Yet even I will agree that corporate training on inclusivity and unconscious bias have their pitfalls and limitations if employees don’t — and aren’t expected to — practice what they learn when their decisions … Read more
Remember in January when we set our sights on those shiny goals for a new year and a new decade? Well, welcome to February — the lustre of our ambition has worn off a bit, and (if you’re like me) you may be feeling a bit disheartened about your progress to date. But as with … Read more
Any good business person will tell you that failures are a necessary ingredient of success. They demonstrate ambition to push limits, resilience against setbacks, and the creativity inherent in trial and error. Yet this same principle is rarely applied to the rules of engagement between co-workers. An isolated slip-up of questionable language, for example, can … Read more
Want to know what I’m thankful for this year? Thanksgiving dinner. But it’s not because the food is delicious (although my sweet potatoes are amazing …). It’s because holiday meals are the perfect testing grounds for mediating disputes. Think about it. Mediation, when successful, is simply communicating through conflict with the goal of reaching an … Read more
When you think about it, October really is the start of the holiday season — at least in the workplace. November and December are booked solid with end-of-year corporate events and personal trips, making scheduling a beast and team productivity rare. We’re expected to meet not only our social obligations, but also our billable hours. … Read more
After studying civility and workplace communication in the legal profession with the NALP Foundation for over a year, it is time to start putting our finding to work! Check out our article, “An Exploration of Civility within the Legal Industry,” in this month’s issue of the PD Quarterly. To learn more about how we are … Read more
This June marked one of the most visible observances of Pride Month that our clients have ever seen. The celebration was certainly ubiquitous in my own city of D.C. Rainbow flags appeared not only above the basement bars in Dupont Circle (as usual), but also (for what felt like the first time) as window banners … Read more
If you’re anything like me, then your workdays can sometimes feel like playing Tetris while blindfolded — the next task always comes too fast and it’s hard to see how it’ll all fit into the carefully planned puzzle that is my schedule. It’s in these moments of fatigue when I most often notice the little … Read more
Next time you disagree with a co-worker, a neighbor, or your mother-in-law, pat yourself on the back. You’re doing your part to help save humanity. That’s because the delicate push-pull involved in resolving a challenge — i.e., engaging in productive conflict — is what moves our society forward. That’s right. Our human capacity for multilayered … Read more
Yes, it’s 2019. We ping. We snap. We tweet. We deliver knockout client presentations over video chat and then high-five each other on Slack with dancing emoticons, impressed with our 21st-century prowess. But let’s face it: Email is still a necessary tool for communicating for work. And even though it barely qualifies as actual communication, … Read more