Supporting Each Other From Six Feet Apart

In case you missed it, the world is a really f*ing stressful place right now.  Collectively we’re dealing with a global pandemic, social upheaval, systemic racial violence, an economic downturn, and unrelenting uncertainty about the future. Individually there are also the pains and pressures of personal trauma, sickness, job loss, and canceled celebrations. I imagine that the 2020 election (before, …

Quarantined but communicating effectively

This past December, Fast Company announced that 2020 would be the year of working remotely. Well, the magazine’s editors may be right about that — but not for the reasons they expected. Instead, growing concerns about Covid-19 have prompted many organizations, both global and domestic, to start talking about protocols for sending their workforces home and ways they can maintain high levels of operability should …

Oops…I Did It Again

Remember in January when we set our sights on those shiny goals for a new year and a new decade? Well, welcome to February — the lustre of our ambition has worn off a bit, and (if you’re like me) you may be feeling a bit disheartened about your progress to date.  But as with most things, the magic in …

Fringe PD makes big move to enhance client experience

WASHINGTON — One of the fastest-growing coaching and training firms just got bigger: Megan McGrath Corsetti joined the female-led Fringe Professional Development (PD) team on Feb. 10 as its director of client relationships. “We are thrilled to be adding Megan’s energy and wisdom to our team of whip-smart trainers and consultants and look forward to seeing her ideas strengthen the impact of our …

Cancel Culture, Revisited

Any good business person will tell you that failures are a necessary ingredient of success. They demonstrate ambition to push limits, resilience against setbacks, and the creativity inherent in trial and error. Yet this same principle is rarely applied to the rules of engagement between co-workers. An isolated slip-up of questionable language, for example, can lead to HR action, and …

Gather ‘Round the Table, Ya’ll

Want to know what I’m thankful for this year? Thanksgiving dinner. But it’s not because the food is delicious (although my sweet potatoes are amazing …). It’s because holiday meals are the perfect testing grounds for mediating disputes.   Think about it. Mediation, when successful, is simply communicating through conflict with the goal of reaching an agreement that lets everyone carry …

woman working on laptop

Fringe Research: Communication in the Legal Profession

After studying civility and workplace communication in the legal profession with the NALP Foundation for over a year, it is time to start putting our finding to work! Check out our article, “An Exploration of Civility within the Legal Industry,” in this month’s issue of the PD Quarterly. To learn more about how we are utilizing this research in practice …

Humans > Robots

Next time you disagree with a co-worker, a neighbor, or your mother-in-law, pat yourself on the back. You’re doing your part to help save humanity. That’s because the delicate push-pull involved in resolving a challenge — i.e., engaging in productive conflict — is what moves our society forward. That’s right. Our human capacity for multilayered emotional conflict lets us go …

How Not to Be an Email A$$hole

Yes, it’s 2019. We ping. We snap. We tweet. We deliver knockout client presentations over video chat and then high-five each other on Slack with dancing emoticons, impressed with our 21st-century prowess. But let’s face it: Email is still a necessary tool for communicating for work. And even though it barely qualifies as actual communication, it’s not going away anytime …

How your “justs” aren’t doing justice to your reputation

“We see the world, not as it is, but as we are — or as we are conditioned to see it.” This timeless quote by businessman and author Steven Covey reminds me that, as humans, we cannot help but interpret the world through our own, inevitably biased understanding. Objectivity is an illusion. Our perception is our only reality. In the …